General Cancellation Policy

Standard Cancellations

• Cancellations made more than 24 hours before the scheduled booking time will receive a full refund.
• Cancellations made within 24 hours of the booking time are non-refundable.
• To cancel a booking, please use our online cancellation system or contact our support team.

Refund Processing

• Refunds will be processed within 5-7 business days after cancellation approval.
• Refunds will be issued to the original payment method used for the booking.
• Processing times may vary depending on your bank or payment provider.

Special Circumstances

Venue-Initiated Cancellations

• If the venue cancels your booking for any reason, you will receive a full refund automatically.
• You will be notified immediately if a venue cancels your booking.

Weather or Force Majeure Events

• For cancellations due to extreme weather or other uncontrollable events, refunds will be evaluated on a case-by-case basis.
• We may offer rescheduling options in lieu of refunds for these circumstances.

No-Show Policy

• Failure to arrive for your booking without prior cancellation will be considered a "no-show".
• No-shows are not eligible for any refund.
• Repeated no-shows may result in restrictions on future bookings.

Rescheduling Policy

• Bookings may be rescheduled up to 12 hours before the original booking time, subject to availability.
• Rescheduling requests made within 12 hours of the booking time may incur additional fees.
• You may reschedule your booking through your account dashboard or by contacting support.